Paying with Klarna

We’ve partnered with Klarna to offer you more flexible payment options, making shopping with us easier than ever. With Klarna, you can shop at your convenience and choose to pay later or spread the cost over time.

What is Klarna?

Founded in 2005, Klarna is a leading global payments and shopping service designed to make online shopping smooth and flexible. We offer the following payment options processed through Klarna on our website:

• Pay Later*: Receive your order first, then pay within 30 days.
• Pay in 3 Installments*: Split your purchase into three equal payments, spread over time with no interest.
• Pay Now: Make an immediate payment for instant processing.

Klarna simplifies your shopping by offering options to pay at your own pace. It also provides easy order tracking, payment reminders, and secure payment processing.

*Please note that Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or making late payments may negatively affect your financial standing and credit eligibility.

How Does Klarna Work?

Klarna FAQs

Is Klarna available on all purchases?

Klarna is available as a payment option on purchases over £50. Please note that Klarna will perform a 'soft' credit check to ensure you qualify for their payment service.

Do I need to create an account to use Klarna? 

Yes, you will need to create an account with Klarna during the checkout process if you wish to use it as a payment option, or log in if you already have one.

Are there fees for using Klarna?

Klarna's "Pay Later" and "Pay in 3 Installments" options do not have fees or interest if payments are made on time. Missed payments can incur late fees.

Does Klarna perform any credit checks?

Klarna typically performs a "soft" credit check, which does not affect your credit score, for the "Pay Later" and "Pay in 3 Installments" options. 

How do I make a payment with Klarna?

All payments can be managed directly through the Klarna app or on their website. Klarna will send reminders before payments are due, and you can also set up automatic payments.

Can I make a payment before due date?

Yes, you can pay for your entire order or the next installment(s) before the due date directly through the Klarna app.

What if I miss a payment with Klarna?

Klarna may charge a late fee if you miss a payment, and your ability to use Klarna may be restricted. For payment issues, contact Klarna’s support team directly to discuss payment options and avoid additional fees.

Can I return items purchased with Klarna?

Yes, you can return items purchased with Klarna according to our store's return policy. Once your return is processed, Klarna will update your payment schedule or issue a refund if applicable.

How secure is Klarna?

Klarna is a secure, PCI-DSS-compliant payment provider, which means it adheres to the highest standards of data security. Your information is encrypted, and Klarna never shares sensitive details without permission.

How can I contact Klarna for help?

For questions related to your Klarna account or payments, contact Klarna directly via their app or website (click here). Klarna’s customer service team is available 24/7 to assist you.

Ready to Get Started with Klarna?

Simply select Klarna as your payment method at checkout to enjoy the flexibility of shopping at your own pace. Klarna is committed to providing a smooth, safe, and flexible payment experience, so you can enjoy your purchases without worry.

For further assistance, feel free to reach out to our Customer Support team or visit Klarna’s website for more information on payment terms, eligibility, and security.