Order Before 7pm*
For Same Day Dispatch With Royal Mail
Free Next Day Delivery
when you spend £19.99
Loyalty Rewards
Up to 12.5% cashback*

Delivery Information

Delivery Questions

What delivery options can I choose from?
We have four delivery options available at VPZ and provide FREE next day delivery on all orders over £19.99 with Royal Mail Tracked 24. 

Royal Mail 24 Tracked Delivery (Next Day)

  • Free Delivery on orders over £19.99 (£2.99 on orders under £19.99)
  • Next Day Delivery Service
  • Tracked to delivery point
  • Same day dispatch Monday to Friday on all orders placed before 7pm (Excluding Bank Holidays)
  • Deliveries are made 6 days a week (Mon-Sat)
  • Please Note: Royal Mail 24 Tracked Delivery can take up to two working days depending on the location and service.

DPD Express Pak Tracked Delivery (Next Day)

  • Next working day service
  • Tracked to delivery point
  • Same day dispatch Monday – Thursday on all orders placed before 4pm (excluding Bank        Holidays

DPD Saturday Delivery

  • Same day dispatch on all orders placed before 4pm on Friday
  • Fully tracked service

DPD Sunday Delivery

  • Same day dispatch on all orders placed before 4pm on Saturday
  • Fully tracked service


How is shipping calculated for deliveries outside the UK?
Please note that we do not process orders for shipment outside the UK.

How soon will my order be dispatched?
Orders placed before 7pm with Royal Mail will be dispatched the same day. Orders placed before 4pm with DPD will be dispatched the same day. Saturday & Sunday orders must be placed before 4pm the day before to receive next day delivery.

Is your packaging discreet?
We use plain packaging with no logos on the envelope or box.

What happens if my order is damaged during delivery?
If your order has been damaged during shipping a claim can be made to the delivery company. We will need you to provide us with photos of the damaged goods, alongside your order number.

What should I do if I don't receive my order?
If your order has not been delivered and your tracking number says that it has, please contact us with the details of your order. Include your VPZ order number and we will open an investigation with delivery company.

VPZ Contact Page

Existing Order Queries

Where is my order?
Once you have received your Royal Mail tracking number, you can track your order via the following link, Royal Mail Track and Trace

Once you receive your DPD tracking number, you track your order via the following link, DPD Parcel Tracking

My Tracking number isn’t working!
If your tracking number isn’t working, it could be that the tracking is not yet live. Your tracking will become live once the delivery company has received your parcel, if you have placed your order before 7pm Monday – Friday, your tracking will become live that evening.

Tracking & Packaging

Once my order has been dispatched can I change my delivery method?
Once your order has been shipped, we are unable to change your delivery method. When you receive your tracking number, you will be able to supply additional delivery instructions to the delivery company via their app.

Will you let me know that you’ve received my order?
You will receive an order confirmation from VPZ shortly after your payment has been processed. If you haven’t received this, please check your spam folder before getting in touch with our support team. 

Will you let me know that my order is on the way?
Yes. When we update your order to dispatched, you will receive an email to notify you. It will contain a link to a page on our website that will allow you to see your tracking number and track your parcel when it is on its way to you.

Will I receive tracking for my order?
Yes! We’ll send you a tracking number as soon as your order is picked, packed and dispatched. If you order before 3pm Monday - Friday, you should receive your tracking number that evening. If you order after 3pm Monday - Friday, and have selected delivery via Royal Mail, you will receive your tracking number the evening of the next business day.

Please confirm you are over the age of 18 to enter our site

Please note that we also require Age Verification on checkout. Please have your ID on hand.