My E-liquids have changed colour or gone dark.
The reason e-liquid begins to darken is due to a reaction called oxidation. As nicotine is a reactive substance, exposure to oxygen, or even light, can cause the colour to darken. The change is only cosmetic and is not a reflection of quality or a cause for concern.
I’m not getting enough flavour from my e-liquid
The term “vaper’s tongue” is often used in these situations. If someone uses the same flavour all day, every day it is likely they will tire of it and the flavour becomes muted. It’s like tasting lemon for the first time, it’s really intense. After eating it 5, 6, or 7 times it becomes more muted. Try a bottle of something different, when you go back to your favourite it should taste like normal again.
My vape is too harsh/too weak
If you find the throat hit is not quite right for you, the first thing to do is to ensure you have the correct nicotine strength for your usage.
The other big influence on providing a throat hit is the PG:VG ratio of the liquid. Higher PG will be harsher and higher VG will be smoother. Try a different ratio to find the desired feeling but be aware that your device may not be suitable for all liquids.
My e-liquid is making me feel sick
Ensuring you get the correct nicotine level for you is important. Too low a nicotine level is not a cause for concern whereas too much can leave you feeling unwell. If at any point you feel unwell or sick, stop vaping immediately. You may need to drop your nicotine strength down a level or two.
My E-liquid is faulty
If you are still experiencing issues with your e-liquid, and none of the issues and solutions detailed above have solved these issues, please raise a return by clicking here.
When raising a return it is important that you provide as much detail as possible, to better assist our testing team when the faulty item arrives with them.