Loyalty & Rewards
LOYALTY & REWARDS
Loyalty Tiers
We have now introduced tiered loyalty; our tiers are based on total spend on rolling 12 month period.
- Bronze Tier – 5% cashback reward, entry level.
- Silver Tier – 7.5% cashback reward, activated when you spend £500.
- Gold Tier – 10% cashback reward, activated when you spend £1500.
- Emerald Tier – 12.5% cashback reward, activated when you spend £2500 or more. This is our VIP Customer premium tier and will also recognise birthdays, trial devices and liquids and special events and offers.
Birthday Rewards (In-store only)
Each tier comes with its very own birthday reward, free of charge. You have one week (7 days) to collect your birthday reward from the day of your actual birthday. This is an in-store only promotion.
- Bronze - 1 x S-Elf PudPuds - Birthday Cake 10ml E-liquid
- Silver - 3 x 10ml E-liquids (1 x must be S-Elf PudPuds - Birthday Cake) OR 1 x 50ml S-Elf PudPuds - Birthday Cake E-liquid Shortfill
- Gold - 50% off voucher up to a £100 spend
- Emerald - Free VPZ exclusive vape kit
How does your in-store loyalty scheme work?
Firstly, you’ll need to sign up to a loyalty card in-store, we just need a few details from you and then you’ll be able to start earning points on all qualifying purchases!
What are the benefits of a VPZ loyalty card?
You’ll not only earn points on all qualifying purchases, but VPZ Loyalty card holders gain access to exclusive deals such as free Nic shots with shortfills (in-store only) and additional discounts on specific products/hardware!
How does your online loyalty scheme work?
When you purchase from VPZ.co.uk you will automatically be signed up to an online loyalty program. You’ll start earning points back on all purchases straight away!
Can I link my in-store loyalty card to my online account?
Unfortunately, our in-store and online loyalty accounts are two separate entities, and we cannot transfer points from one account to the other.
How do I earn loyalty reward points online?
You will accumulate points automatically online. The only products you can’t earn points on during online purchases are DISPOSABLES, IQOS, HEETS, PLOOM & EVO STICKS.
How do I earn loyalty reward points in-store?
You will accumulate points automatically online. The only products you can’t earn points on during online purchases are DISPOSABLES, IQOS, HEETS, PLOOM & EVO STICKS.
How do I redeem loyalty points online?
You can redeem points against an online purchase at the "my cart" page of checkout. You will see a box with a button next to it that says, "apply points". Just put the relevant number of points that you would like to use in the box and click the apply points button. Please note though, unfortunately we are only able to apply one discount code to each purchase and if you apply a custom discount of loyalty points you will not be able to use the FREESHIP code for example.
How do I redeem loyalty points in-store?
Simply let store staff know that you wish to use accrued points against your in-store purchase. You will need your loyalty card with you in-store for us to process a transaction of this type.
Where can I check how many points I have on my online account?
You can check your online points accrual by visiting the "my account" page at the top right-hand side of the website once you are logged in. If you scroll down this will show you the points on your online account.
Can I find out how many points I have on my in-store loyalty card?
You can check your in-store points accrual by visiting the "my account" page at the top right-hand side of the website once you are logged in. If you scroll down this will show you the points on your store account.